Privacy Policy & Returns Policy

Welcome to our website

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tees Valley Leisure Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tees Valley Innovation Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Greenwood Offices, 1 Washford Close, Ingleby Barwick, Stockton on Tees, TS17 0FY. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:• Session cookies – These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the Internet. They are not stored on your computer and they expire when you terminate your browser session.

• Tracking cookies – These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

• Some of the images used on this website are for illustrative purposes only.


TVI Recover Massage Gun Returns Policy 

At TVI we take great pride in the quality of our products, however if you are not

satisfied with your purchase please return the item, with the original receipt,

accessories and original packaging in accordance with this Returns Policy.

If you purchase the product directly from TVI, then you may return the

product within 30 days of the purchase date for a refund based upon the

original payment method. Any returns after this period will not be accepted.

Once we receive your return and approve your refund, your refund

will be credited to the original form of payment.

• Please note if you did not purchase your product direct from TVI we can not accept your product return. Please go direct to the retailer you purchased your product from and they will apply their own refund policy.

• You have 30 calendar days from the date you received your order to return your product.

• Please contact our Customer Experience Team at info@teesvalleyinnovation.com

• Return all products to Greenwood Offices, 1 Washford Close, Ingleby Barwick, Stockton on Tees, TS17 0FY

• Products must be returned complete with attachments, in their original packages, not damaged and not personalised.

• A valid purchase receipt must accompany your rerturned product. Without a valid receipt we cannot authorise a refund.

• We do not cover the cost of returning your product to us.

• Once we receive your product our returns team will inspect your product and inform our accounts team to issue a refund, who will initiate payment with 2-3 days. Please note that additional days may occur.

• Once we issue a refund please allow up to 10 business days for payment to appear in your original form of payment.

• We are unable to refund original shipping and handling charges.

• Refunds for returns apply to the price paid at the time of purchase.

• All refunds must include a completed TVI Returns Form that we will provide in advance of you returning your product.

Let’s talk on 01642 931012